How We Pack and Dispatch Your Kits

Every kit that leaves The Craft Paradise is packed by hand in our Surrey studio. Here is what happens between clicking "Buy" and your parcel landing on the doormat.

1. Your order is checked

Each order is checked against the pattern number and kit contents before packing, so that the kit you chose is the kit you receive.

2. Careful, protective packing

Kits are packed flat in a protective sleeve and a sturdy envelope or box, so that fabric arrives uncreased and charts arrive undamaged. Larger and multiple-kit orders are sent in a box. [CONFIRM packaging]

3. Dispatch

Orders placed before 12 noon on a working day are usually dispatched the same day; otherwise, please allow 1–3 working days. Pre-order items are dispatched as soon as stock arrives, and we will keep you informed if anything changes. [CONFIRM]

4. Delivery

• UK: free delivery on orders over £40. Standard UK delivery usually takes 2–3 working days after dispatch. [CONFIRM courier]
• International: delivery times vary by destination; please see our Shipping page for current rates.

You will receive an email with tracking details where your chosen service includes tracking.

5. If something is not right

If a thread is missing or a kit arrives damaged, please contact us with your order number and a photograph. We will put it right as quickly as we can.

Thank you for supporting a small, independent UK shop. Happy stitching!